This Privacy Policy explains how Sugar-Daddy.com.au (“we”, “us” or “our”) handles personal information when you visit our website, contact us or use community features made available through the service.
The service is intended only for adults aged 20 or over. Please do not provide information about another person unless you have their permission and a lawful reason to do so.
1. Information we collect
The information we collect depends on the features you use and may include:
- Account and profile information: name or chosen display name, age confirmation, email address, city, photographs, biography, interests and preferences.
- Communications: messages you send through the service, reports, support requests and other correspondence with us.
- Safety and moderation information: reports, blocked-account records, moderation decisions and information supplied to help investigate misuse.
- Payment information: membership and transaction records. Full payment card details are handled by the payment provider and are not stored by Sugar-Daddy.com.au.
- Device and usage information: IP address, browser and device type, pages viewed, referral information, approximate location derived from an IP address, and security logs used to protect the service.
- Marketing preferences: whether you have asked to receive or stop receiving optional updates.
A profile may reveal personal or sensitive information depending on what you choose to share. Please keep financial details, identity documents, home address and other unnecessary private information out of public profile fields.
2. How information is collected
We may collect information directly from you when you create or edit a profile, send a message, make a report, contact support, subscribe to updates or purchase a feature. We may also receive limited technical information automatically from your browser and information from service providers that help process payments, maintain security or deliver the website.
Information sent to contact@sugar-daddy.com.au is used to review and respond to the enquiry and may be retained when needed for account, safety or legal records.
3. How we use information
We may use personal information to provide and improve the service, create and display profiles as directed by the member, support communication between members, personalise settings, process purchases, respond to enquiries, moderate content, prevent fraud and misuse, enforce our Terms, maintain security, comply with law and send optional updates where permitted.
We do not use a profile photograph or private message for unrelated advertising without a clear legal basis and appropriate notice.
4. When information may be disclosed
We may disclose relevant information to:
- other members, according to the profile and privacy settings you choose;
- hosting, security, communications, moderation, analytics, customer-support and payment providers working for us;
- professional advisers and a purchaser or successor involved in a genuine business transfer, subject to appropriate confidentiality safeguards;
- police, regulators, courts or other parties when required by law or reasonably necessary to protect a person, investigate suspected wrongdoing or establish legal rights.
Some providers may process information outside Australia. Where practicable, relevant collection notices will identify likely locations. We will take steps required by applicable Australian privacy law before disclosing personal information overseas.
5. Storage, security and retention
We use reasonable technical and organisational safeguards appropriate to the information and the risks involved. No online service can guarantee absolute security. If you believe an account or information has been compromised, contact us promptly.
Information is kept only for as long as reasonably needed for the purposes described above, to resolve disputes, maintain safety records and meet legal, accounting or regulatory duties. When information is no longer required, we take reasonable steps to delete or de-identify it, subject to lawful retention requirements.
6. Access, correction, deletion and preferences
You may ask to access or correct personal information we hold about you, request deletion where applicable, close an account, change profile visibility, withdraw optional marketing consent or object to certain uses. We may need to verify identity before completing a request and may retain limited records where law or safety obligations require it.
Optional commercial messages will be sent only where permitted. They will identify the sender and provide a functional way to unsubscribe. Service and safety notices may still be sent when necessary to operate an account.
7. Cookies and online identifiers
Our use of cookies and similar technologies is explained in the Cookies Policy. Essential cookies may support sign-in, account security and member preferences. Third-party font and icon services may also receive ordinary network request information when their files load.
8. External links
Other websites and services have their own privacy practices. Review their policies before giving them personal information. We are not responsible for a third party’s independent handling of information.
9. Contact and complaints
Send privacy questions, access or correction requests, deletion requests and complaints through our Contact page or email contact@sugar-daddy.com.au. Use the subject “Privacy” and provide enough detail for us to understand the request. We aim to acknowledge privacy enquiries within two business days and may request information needed to confirm identity.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner. General information about Australian privacy rights is available from the OAIC.
10. Changes to this policy
We may update this policy when the service, providers or legal requirements change. The revised version will be posted here with a new “Last updated” date. Material changes will be brought to members’ attention where appropriate.